Connectivity
How often does the game crash due to server issues at the online
poker room’s end? How bad are the delays in transfer of info?
What about disconnection’s? Are they repeated? Anything that
disrupts game play on a regular basis is going to be an annoyance
and a major problem (at the worst if the stakes are high and you’re
on a streak). We realize problems can occur at the player’s end
(with their computer and their particular ISP) but there’s no
denying some sites are more reliable and offer less “downtime”
and other such irritations than others. 
Cashouts
How much money have players won at their poker games? How
easy is it to cash out your winnings? Do they credit your credit
card? What charges are applied? How long does it take to receive
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winnings? You shouldn’t have to be a rocket scientist to figure out
how to cash out what you’ve won and whether extra charges,
delays, etc. are worth it. Or have the patience of a saint. And we
like features such as e-mail confirmations of the withdrawal
transactions verifying request, dates, and amounts.
Free Play
Testing out poker game play, environment, percentage, etc. helps
to familiarize yourself with what to do in the event of server
crashes, how well you’ve understood the written rules of play at
the particular online poker room, and the mixed quality of other
players you may encounter.
This is an important feature of any good poker site – playing
first for free – although we recognize that people play very
differently when they’ve got real money on the line.
Some sites make it easier than others to identify how to get in on
the free play action without submitting heaps of personal
information in advance.